Refund & Cancellation Policy

Current availabilityCopy Anchor Link

TryRapVideo is in public beta. Signed-in users can submit photo-and-text or text-only rap video requests, follow their progress, and download completed videos from their private library. Starter, Creator and Pro subscriptions are available with monthly or annual billing through Stripe. Subscriptions renew automatically unless canceled. Credits are issued monthly after payment confirmation, including on annual plans. Manage billing and cancel renewal from account settings. Generation time and creative results vary. Review every completed video before sharing; example concepts are not guarantees of an identical result.

This policy applies to TryRapVideo's paid Starter, Creator and Pro subscriptions, available from our pricing section with monthly or annual billing through Stripe. Annual plans are billed for the full year, with included credits issued monthly. Browsing or preparing a draft does not create a payment obligation.

General no-refund policyCopy Anchor Link

Payments for digital services are generally non-refundable, except where applicable law requires a refund or an exceptional situation warrants one after review. We do not offer a general money-back guarantee or a change-of-mind refund period.

Unused credits, a decision not to continue using a service, forgetting to cancel a subscription, or disappointment with a creative result do not by themselves establish eligibility for a refund. This does not exclude remedies for a service that is defective, materially different from its description, or not delivered where those remedies are legally required.

Exceptional payment issuesCopy Anchor Link

Email support@tryrapvideo.com if you believe there has been a duplicate or incorrect charge, a purchase that was not delivered, an unresolved technical failure, unauthorized billing, or another exceptional circumstance.

We review requests individually using purchase records and the information provided. Depending on the issue and applicable rights, a resolution may involve correcting the charge, restoring a missing entitlement, providing another attempt where appropriate, or arranging a refund. Submitting a request does not guarantee a discretionary refund. A legally required refund is not conditional on our discretion or on accepting replacement credits.

A failed generation job and a money refund are different matters. The service reserves the quoted credits on submission and returns them on confirmed generation failure; an unresolved provider result remains reserved while its status is checked. Restoring credits is not a promise of an automatic cash refund. If Stripe shows a completed payment but your subscription or credits have not appeared, check the payment status and contact support with your receipt before paying again.

How to contact usCopy Anchor Link

Send your request to support@tryrapvideo.com and include:

• The email address used for the purchase.
• Your order, receipt, or transaction reference.
• The purchase date and amount, if known.
• A description of the issue and relevant screenshots or error details.

Do not include your password, full payment card number, or card security code. Contact us promptly so that the relevant records can be reviewed. This request does not shorten any legally applicable time limit.

If a refund is approved or legally required, it is normally issued through the original payment provider to the original payment method. Bank and provider processing times vary, and we do not guarantee an arrival date. Entitlements covered by a refunded purchase may be withdrawn as appropriate.

Subscription cancellationCopy Anchor Link

Subscriptions renew automatically at the selected monthly or annual interval unless canceled before renewal. To stop renewal, open account billing and choose Manage subscription to access the Stripe Customer Portal. If you cannot access it, email support@tryrapvideo.com for help before the next renewal date.

Unless the specific offer or applicable law states otherwise, cancellation takes effect at the end of the current paid billing period. It stops future renewals and does not automatically refund the current period or unused credits. For an annual plan, cancellation stops the next annual renewal; it does not automatically create a prorated refund for the remaining months. Deleting an account, closing a browser, or ceasing to use the service is not a substitute for canceling a subscription.

Payment provider and seller termsCopy Anchor Link

Current subscription payments are processed through Stripe, and TryRapVideo is responsible for service and billing support. Contact support@tryrapvideo.com about refunds and payment issues. If an earlier purchase identified a different seller or provider, its applicable purchase terms and refund process still apply; check the original checkout and receipt.

If a provider’s applicable purchase terms or mandatory law grant you additional rights, this policy does not remove them. You may contact us about a disputed charge; doing so does not waive your right to contact your payment provider, bank, or relevant authority.

Mandatory consumer rightsCopy Anchor Link

Nothing in this policy excludes statutory cancellation, withdrawal, refund, or other consumer rights that apply to you. Where immediate supply of digital content or services requires specific consent or acknowledgment, it must be obtained through the applicable purchase process; this policy alone does not obtain that consent or waive a withdrawal right.

Contact and related policiesCopy Anchor Link

TryRapVideo is independently operated by an individual. For billing questions and exceptional refund requests, email support@tryrapvideo.com.

Read our Terms of Service, Privacy Policy, or contact us.